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01 ABOUT BUSINESS

What we do.

  • Customizable Features

    From ticket prioritization and SLA management to knowledge base integration and mobile accessibility, our systems are built to fit your workflow.

  • Local Expertise

    As a proudly Nigerian company, we understand the nuances of our regulatory environment, infrastructure challenges, and cultural context, ensuring solutions that are not just imported but truly localized.

  • Innovation-Driven

    We leverage cutting-edge technologies like AI-powered chatbots and predictive analytics to anticipate issues before they escalate, keeping your operations ahead of the curve.

03What we can do for you

Our Key Features

We remain unique in what we do,
below are some of outstanding features.

Ticket Creation and Submission

This is the entry point for users to report issues. Users can submit tickets through multiple channels, such as web portals, email, mobile apps, chatbots, or phone integrations.

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Ticket Assignment and Routing

Tickets are automatically or manually assigned to the appropriate agent, team, or department based on rules.

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Categorization

Allows tagging tickets with categories (e.g., bug, feature request, hardware failure).

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Ticket Tracking and Status Management

Provides real-time visibility into ticket lifecycles, with statuses like "Open", "In Progress", "Escalated", "Resolved", or "Closed".

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Communication and Collaboration Tools

Facilitates internal and external communication within the ticket interface.

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Knowledge Base Integration

Links to a self-service portal with articles, FAQs, and guides to empower users to resolve issues independently.

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Reporting and Analytics

Generates insights into support performance through dashboards and reports.

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SLA Management

Defines and enforces service level agreements for response and resolution times.

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seemless issue resolution?

Finest choice for your organization & business
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We serve corporate businesses in sectors such as finance, telecommunications, and retail; universities and educational institutions; and various government agencies. Our solutions are scalable for organizations of all sizes in Nigeria.

Absolutely. We offer customizable fields, workflows, branding, and integrations with tools like CRM systems, email platforms, and more. Our team works closely with you to tailor the solution.

Deployment timelines vary based on complexity, but for standard setups, it can take anywhere from 2-6 weeks, including testing and training.

We offer flexible pricing based on the number of users, features, and deployment type (cloud or on-premise). Contact our sales team for a personalized quote. We also provide tiered plans to suit small to large organizations.

Yes, we provide comprehensive training sessions during onboarding and offer 24/7 technical support, including maintenance updates and a dedicated knowledge base for self-help.

Security is a top priority. Our system features data encryption, role-based access controls, audit logs, and compliance with Nigerian Data Protection Regulations (NDPR). We also conduct regular security audits.
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03Appoinment

Book An Appoinment

Easily schedule your appointment with just a few clicks. Our team is
always ready to assist you at your preferred time.

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Office Address

34, Shehu M. Yusuf Street,
F01, Kubwa, Abuja, FCT.

Phone Number

+234 706 747 3170

Email Address

info@esupport.ng
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