Resolve Issues.Empower Teams.Scale Support.
The omnichannel ticketing system built for Nigeria's largest universities, fintech companies, and federal agencies. Manage, monitor, and resolve — seamlessly.
eSupport NG
Web Portal.
Transform your customer support. A robust, localized ticketing system that streamlines issue resolution, automates SLA rules, and connects customer operations across Nigeria.
Branded portal for lodging and tracking tickets.
Automatic conversion of emails into tickets.
Real-time support widget on your website.
Voice call logging and routing desk.
Manual ticketing desk for physical visitors.
Connect page messenger and post comments.
Official WhatsApp Business API integration.
Capture direct messages and comment feeds.
Trusted by Leading Organizations
We supply the customer helpdesk and complaint management infrastructure for Nigeria's largest universities, fintech entities, and federal agencies.
Top-rated ticketing solution in the region with 99.8% SLA compliance.
What We Do
We merge technical reliability with direct regional expertise to solve complaints.
Customizable Features
From ticket prioritization and SLA management to knowledge base integration and mobile accessibility, our systems are built to fit your workflow.
Local Expertise
As a proudly Nigerian company, we understand regulatory compliance (NDPR), local infrastructure challenges, and local context to deliver matching solutions.
Innovation-Driven
We leverage cutting-edge technologies like custom SLA routing engines, visual triggers, and live telemetry webhooks to anticipate bottlenecks before they happen.
Outstanding Capabilities
We remain unique in our deployment speed and feature depth.
Ticket Creation & Submission
The entry point for users to report complaints. Submit tickets seamlessly through web portals, structured email, WhatsApp API, or phone gateway integrations.
Automated Routing Engine
Assign tickets to appropriate agents or teams instantly based on custom category triggers, territory locations, or visual workload balances.
SLA Target Management
Define and enforce response deadlines based on department. Automatically escalate critical client queries before target thresholds expire.
Enterprise Grade Security & Compliance
We encrypt database fields at rest, run continuous automated vulnerability scans, and maintain full compliance with the Nigeria Data Protection Bureau (NDPB) standards.
What Our Clients Say
"Deploying eSupport to handle student course complaints has completely transformed our operations. We resolved 9,500+ inquiries in the first semester alone with clear priority tracking."
"We integrated the WhatsApp API and Paystack billing gateways on eSupport. Our operations agents can now handle dual channels from a single glassmorphic workspace."