FAQ'S

Frequently Asked Questions

Welcome to the FAQs page of eSupport NG Ltd. Here, we've compiled answers to some of the most common questions about our company, our Support Ticketing System, and how we can help your organization. If you don't find the information you're looking for, feel free to contact us through our support portal.

A Support Ticketing System, also known as a Help-Desk or Issue Resolution Management System, is a software platform that centralizes customer or internal support requests. It allows for ticket creation, assignment, tracking, and resolution, with features like automation, reporting, and multi-channel integration to streamline operations.

We serve corporate businesses in sectors such as finance, telecommunications, and retail; universities and educational institutions; and various government agencies. Our solutions are scalable for organizations of all sizes in Nigeria.

Our system is tailored for the Nigerian context, incorporating local regulatory compliance, affordable pricing, and features like AI-powered automation and mobile accessibility. We emphasize customization, ease of use, and ongoing support to ensure seamless integration with your existing workflows.

Yes, our system integrates with email, web portals, live chat, and mobile apps, allowing users to submit tickets from their preferred channel while keeping all interactions centralized.

Contact us via our website or email for a free consultation. We'll assess your needs, provide a demo, and guide you through deployment, which typically includes setup, training, and customization.

Absolutely. We offer customizable fields, workflows, branding, and integrations with tools like CRM systems, email platforms, and more. Our team works closely with you to tailor the solution.

Deployment timelines vary based on complexity, but for standard setups, it can take anywhere from 2-6 weeks, including testing and training.

Yes, we support integrations with popular tools such as Microsoft Office 365, Google Workspace, Slack, and Nigerian-specific platforms. Custom APIs are available for advanced needs.

We offer flexible pricing based on the number of users, features, and deployment type (cloud or on-premise). Contact our sales team for a personalized quote. We also provide tiered plans to suit small to large organizations.

Yes, we provide comprehensive training sessions during onboarding and offer 24/7 technical support, including maintenance updates and a dedicated knowledge base for self-help.

Our system includes built-in support ticketing for clients! You can log issues directly, and our team aims to resolve them within defined SLAs (Service Level Agreements).

Security is a top priority. Our system features data encryption, role-based access controls, audit logs, and compliance with Nigerian Data Protection Regulations (NDPR). We also conduct regular security audits.

Yes, we use secure, Nigeria-based data centers to ensure data sovereignty and compliance with local laws.

Certainly! Visit our website or email us at info@esupportng.com to schedule a free demo or trial period.